This privacy policy governs the way https://theluxecanada.com online store (the “Store”) collects, uses and stores the personal information you provide. This privacy policy applies to all goods and services offered in our store.
Personally identifiable information
We may collect personally identifiable information from users when they create an account, complete an order, subscribe to a newsletter or otherwise provide their personal information by visiting our website. If necessary, we may ask users for their name, email address, postal address.
This site is designed to keep the personal information you provide accurate, complete and up to date. We hold your personal information only to the extent necessary for the full fulfillment of your order, unless a longer retention period is necessary. This rule does not apply to consumer credit (debit) card information and other payment-related information.
We collect personally identifiable information from users only if they voluntarily provide such information to us. Users may at any time refuse to provide personally identifiable information, except where such information is necessary to place an order.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from children under the age of 13, we will take immediate action to have such information deleted as soon as possible. Anyone can visit our website anonymously.
Non-personally identifiable information
We may collect non-personally identifiable information about users when they interact with our site. Non-personally identifiable information may include browser name, computer type, or operating system and ISP data and other similar information. Some pages on your site collect information for statistical purposes using a third-party web application, Google Analytics. For example, when a user confirms an order, we send information about the total amount of the order to the Google Site Stats page. We never disclose user personal information to independent third parties.
Browser Cookies
Our website may use cookies to improve the user experience. The user’s browser stores cookies on its hard drive for record-keeping purposes, and sometimes to track information about them. The user can change their web browser settings and opt out of Cookies or receive alerts when Cookies are sent. Please note that selecting these settings may cause some parts of our site to malfunction.
How we use the information we collect
Eco Teething collects and uses users’ personal information to improve customer service, where the information you provide allows us to respond effectively to your wishes and desires. Also to accurately and quickly process submitted orders and send order status updates. When a user creates an account on our website or places a first order, they are automatically included in our newsletter list and will receive all emails we send regarding product, store updates and other relevant information from that moment on. If at any time the user no longer wishes to receive our newsletters, he can unsubscribe by contacting our team theluxecanada.tlc@gmail.com.
How we store your information
We adopt appropriate methods for the collection, storage and processing of data to prevent unauthorized access, alteration, disclosure or destruction of information, your username, password, transaction information and the disclosure of data stored on our website.
The Website uses encrypted data transmission (SSL) encryption on all pages of the Website where confidential information is exchanged between the two parties. Communication over an SSL- secured channel is encrypted and protected by digital signatures. To purchase items from ssl-protected stores, you must use browsers that support SSL , such as, Safari, Firefox, Google Chrome, Opera, or Internet Explorer. This protects the confidentiality of your personal information.
Third-world countries
The user may find advertisements or other similar links to other pages on our site with our partners, suppliers, sponsors or other third parties. We do not control the content of those sites and are not responsible for the information they provide or the actions they take, they have their own separate rules and regulations.
Our website does not in itself disclose users’ personal information to third parties who may wish to offer their products or services to consumers, unless consumers themselves request to do so.
In special cases, our website may disclose information about users to protect against fraud or other crimes.
Changes to the Privacy Policy
The Store reserves the right to change or supplement this Privacy Policy at any time and without notice. When the Privacy Policy is changed, a new date of acceptance / revision is indicated at the bottom of this page. We encourage you to review this Privacy Policy with each booking to ensure that no changes are relevant to you. You acknowledge and agree that reading this Privacy Policy before placing an order from our store is entirely your own responsibility.
These Purchase and Sale Rules (“Rules”) apply to all transactions made through the online store at theluxecanada.tlc@gmail.com and are legally binding. The Rules outline the rights and duties of the Buyer and the Seller, including purchase and payment terms, delivery and return processes, liability of the parties, and other related terms.
All orders placed through https://theluxecanada.com (“the Store”) adhere to its online shop policies at theluxecanada.tlc@gmail.com. Individuals between the ages of 14 and 18 who have parental consent may enter into legally binding contracts and make purchases at the Store without additional adult supervision, unless they manage their own income independently.
By ordering, the Buyer confirms adherence to the Store’s age requirements and that they have the necessary authorizations to make purchases via email, as stated in Section 1.
The Agreement between the parties becomes effective when the Buyer sends the Seller an electronic message. After adding an item to the cart, verifying the price, reviewing shipping and payment options, and understanding the Seller’s policies, the Buyer can finalize the purchase by clicking the “Add To Cart” button.
Following an order placement and confirmation, either party may request a price adjustment based on objective factors such as production cost increases, technical errors, or higher selling costs. If neither party wishes to continue with the sale at the new price, either may terminate the agreement without compensation, as specified in this clause.
By accepting these Rules, the Buyer consents to receive invoices, which also serve as product warranties, electronically to the email provided upon registration. These invoices, provided at the time of shipment, must detail the purchased products, quantity, any discounts, the total cost including taxes and shipping, and any other information mandated by accounting standards.
General provisions
Protecting Privacy and Personal Information
To place an order on https://theluxecanada.com, customers must first fill out the required registration fields. It is essential that customers provide accurate information during signup. Throughout the ordering process, a buyer's personal details are collected and utilized for processing orders, performance analysis, and direct marketing initiatives. Additionally, the buyer consents to receive messages related to their order via the provided email address or phone number.
Customers with an account or who make purchases on the website are responsible for keeping their passwords confidential. The Seller commits to not sharing any of the Buyer's information with third parties, except as required by applicable laws in the United Kingdom.
Buyer Obligations and Protections
The Buyer is authorized to make purchases at the online shop located at https://theluxecanada.com, subject to these Rules and other guidelines as outlined in various sections of the store's informational websites. The Buyer can terminate the Purchase and Sale Agreement at any time by sending a written notice to the Seller via postal mail.
The Buyer is responsible for ensuring the delivery of goods and the payment of the agreed price. Should there be any changes to the information provided on the registration form, the Buyer must promptly update it.
The Client is committed to keeping their password confidential and must not share it with any third party. In the event of losing login credentials, the Buyer is required to immediately notify the Seller.
By placing orders through https://theluxecanada.com, customers acknowledge that they have read and agreed to these Terms of Purchase and Sale and commit to using the website and its products in compliance with the laws of the United Kingdom.
Seller’s Responsibilities and Safeguards
The Seller commits to undertaking all necessary actions to ensure that the Buyer can properly use the services available through the domain https://theluxecanada.com. Should the Buyer compromise the stability or security of the Online Store, or fail to fulfill their responsibilities, the Seller reserves the right to immediately restrict, suspend, or terminate the Buyer’s access to the Online Store without prior notice.
The Seller guarantees the confidentiality of the Buyer’s registration information and will not disclose it under any circumstances. Additionally, the Seller will ship items to the address specified by the Buyer.
Product Pricing, Shipping, and Purchase Conditions
The Buyer can access the online store at any time, as it operates 24/7. Orders can be placed via phone or email during the specified business hours. The Agreement is considered effective once the Purchaser clicks the “Add To Cart” button to place an order, and the Seller confirms the transaction by sending an email to the email address provided by the Purchaser using established, trusted channels.
All transactions within the web store are conducted in euros. In line with Section 5.4, orders and payments can be made via email. The Purchaser is to initiate a wire transfer to the The Luxe Canada group business account. Financial institutions bear the responsibility of protecting client privacy during electronic financial transfers. Alternatively, customers who prefer not to use credit cards may opt for a bank transfer by printing the order and taking it to their local bank branch, where they can deposit the funds directly into the account designated for the online store’s email service.
The Customer forfeits the right to claim any breach of delivery terms if The Luxe Canada has not started preparing the shipment of goods until the Customer has completed payment for the goods.
According to Section 5.6, the order will be canceled if the customer fails to pay or only pays a partial amount. If funds have been deposited into The Luxe Canada checking account, the Buyer will eventually receive a refund of those funds.
Goods Delivery
The client is responsible for choosing a shipping method and providing a correct delivery address during the checkout process. As stipulated in Clause 6.2, the Buyer must personally accept the Products at the specified delivery address. If the Buyer fails to receive the delivery, the Seller may proceed to send the Goods to the provided address without any further obligations to the Buyer. Deliveries can be conducted by the Seller's courier service or through the postal system.
Sellers might offer free or reduced shipping when an order exceeds a certain monetary threshold. The conditions under which the Seller delivers the Products are detailed in the Product Descriptions. In rare cases, delivery delays may occur due to factors outside the Seller's control. In such events, the Seller will promptly communicate with the Buyer to arrange alternative shipping methods.
The Seller is not liable for any breach of delivery terms if the goods are not delivered, or delivery is delayed due to the Buyer's fault or unforeseen circumstances beyond the Seller's control. Should the goods arrive in damaged or open packaging, contain the wrong items, an incorrect quantity of items, or are incomplete, the Buyer must contact the Seller immediately. Any signs of altered packaging should also be reported to the Seller without delay.
Product Quality Assurances and Warranties
Detailed descriptions of each product are available for viewing on https://theluxecanada.com. If there are discrepancies in the size, shape, color, or other characteristics of a product as displayed on the Buyer's computer monitor compared to the actual product, the Seller is not responsible for these differences.
The Seller offers different levels of quality assurance for various types of products. The duration of any warranties and any additional relevant terms and conditions will be specified in the product descriptions. Unless otherwise stated, all items come with the standard manufacturer's warranty.